Looking to return?
GLD accepts returns/exchanges for items in unworn and brand-new condition within 14 days after receiving your order. To complete your request, you will need the order number and email address associated with the order.
To receive full credit or a refund, all BOGO or free chains must be returned. If not, a partial amount will be reimbursed.
How it works?
Submit the form
to initiate a return/exchange
Send back your items
and the return label provided
Receive your refund
store credit or echange order
Return Policy
Time to return
We accept returns for items in brand new condition within 14 days after receipt.
What can you send
We accept returns on all of our non-custom, Gold Plated and Vermeil items.
Additional items
BOGO and any Free Promo items must be returned when requesting a Refund or Store Credit.
Initiate a Warranty Return
To initiate a warranty return click here.
Frequently Asked Questions
What should I do if my item is not eligible for a return?
Do I have to pay for return shipping?
Is there a processing fee for returns?
What can I do if my item arrived damaged?
Where can I go if I can't find an answer to my question?
Am I able to return a Solid Gold item?
Am I able to return a Custom item?
What happens if I don’t return the free promo item?
What happens if I only return one of my BOGO set items for a refund?